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How do I return an item?

Refund/Return Policy

We accept returns for exchange or refund 14 calendar days after delivery of product. After 14 calendar days, at our sole discretion, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. If you receive defective itmes as shipped from us or items that you did not order but received from us, you will qualify for refund, store credit, or replacement product.
  • Refunds are contingent upon inspection of item(s) once we receive it.

There is a 10% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will not be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Raising Butterflies
1456 North General Drive
Salt Lake City, UT 84116
801.326.4683
todd@raisingbutterflies.org
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